ways to contact us
we want to make sure you get the help you need. check out the options below to find the right team to help you with your query.
order & account queries
if you've placed an order with us online or have a question related to your shu uemura us account, our expert team are on hand to help.
contact us through the live chat or log into your account and message us here.
if you need to write to us, please contact: shu uemura service department, meridian house, northwich, cheshire, england, CW9 7RA. you can also call us on 1 (844) 3152670. Our lines are open from 8am - 5pm, Monday to Friday.
product & experience queries
if it’s not order related, and you’re looking for more information specifically about shu uemura products, please note that direct communication is also available through our live chat feature on site.
(By submitting this form, I agree to shu uemuraTerms of Use, and I have read and acknowledge shu uemura'sPrivacy Policy. shu uemura will use personal information about you, including your comments on this form, to provide your with personalized online and offline interactions, to improve our products and services, for analytics, and other purposes listed in shu uemura’sPrivacy Policy. shu uemura will also use personal information about you to contact you to answer your request in case you wish to be contacted by shu uemura’s customer care team.)